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ABOUT ADVENSUS NA

At Advensus, we strive to provide world-class infrastructure solutions for your business’s most vital needs.

Our skilled IT professionals provide unparalleled efficiency making sure your business is always running.

TECHNOLOGY

  • Our world-class IT infrastructure is secured, reliable and scalable to take business to the next level.

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    Advensus Infrastructure runs over 2 redundant VPLS L3 over MPLS Clouds. Each Cloud is supported by a different local Service Provider.With support of multiple DIA connections for Web-Gateways running over Fortinet SD-WAN technology for redundancy, controlled internet access and disaster recovery purposes. Can be also used as customer connectivity points for various types of VPN connectivity.

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    LAN Infrastructure runs over a Cisco networking infrastructure, with full redundancy on all possible nodes.

  • Dominican Republic locates us in the best spot of the Caribbean for telecommunications redundancy. Advensus follows best-practices for reliability and redundancy choosing only top-tiered telecommunications carriers to supply services for our customers.

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    Internally, Advensus has taken steps to ensure that our systems remain up, despite any failure that may occur by providing redundant hardware for all levels of our systems and networks.

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    In the event of a carrier failure, Advensus will automatically re-route traffic using two diverse carriers providing a fully-redundant system that continues to serve our customers even in the event of a major outage.

  • During recent years in the United States and Worldwide, online crime and identity theft have become the fastest growing crime. The industry of electronic payment cards known by its initials in English as PCI (Payment Card Industry) has established a new standard of security called Data Security Standard (PCI DSS)

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    This standard is the result of collaboration between all major credit card brands and the card issuers in the work American Express, Discover Financial, JCB Co., MasterCard Worldwide and Visa International. These companies are collectively known as the PCI Council and have decided to implement a mandatory regulation to all companies that process, store or transmit credit card or any electronic payment method involving these brands.

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    Advensus has revised every company process including the transmission and storage of credit card information. This revision is to ensure that every process complies with the PCI DSS standards. Advensus is in the process of becoming the first PCI DSS certified call center service provider in the Dominican Republic.

  • The fraud prevention department investigates and prevents fraud. Fraud risk can best be managed through preventative and detective control measures. Advensus has developed an anti-fraud culture and has defined management and employee responsibilities for each area. We promote an open and honest culture within the organization which deems unethical behavior unacceptable.  Management and staff are encouraged to report suspicious activity while guaranteeing anonymity. All investigations are carried out objectively, confidentially and independently of the line management for the area in which the fraud has occurred or is suspected.

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    • Cyber Security induction to new hires

    • Cyber Security training for the management team

    • IT Risk assessment for each campaign

    • Monitor user activities looking for any suspicious activities or fraud alerts

    • Report and follow up on all security incidents

    • Check and approve any security requests

OUR MISSION AND VISION

Vision

To create unique and valuable human connections.

Core Values

  • Transparency

  • Agility

  • Results Oriented

Mission

With our collaborative community of employees, leadership, and clients, we aim to positively impact our customers business through resourcefulness and dedication.

Accountabilities

Client Relationship Management

Client Relationship Development & New Business Opportunities

Client Contract Negotiations, Renewals & Proposals

Invoice Facilitation, Invoice Questions & Concerns

Prepare and Conduct Weekly, Monthly, Quarterly, Yearly Business Reviews

Forecasts and Staffing Requirements

Training

Operational Performance

Provide Program Direction, Requirements & Outcomes

Facilities

Enterprise IT

Onsite IT

Recruiting & Hiring

CLIENT

ADVENSUS

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D

O

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D

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I - Influences  /  D - Direction  /  O- Owns

OUR ADVANTAGE

"We are flexible" giving you options.

Roles & Responsibilities

We work as an extension of your team. We take direction from you and execute according to your program requirements. This allows you to focus on your core business while we take care of the day-to-day operations. We can help you improve your customer satisfaction, reduce your costs, and increase your efficiency.

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If you are interested in learning more about how Advensus North America can help you with your CX needs, please contact us today.

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